HFS White Paper: Overcoming RPA Myths & Challenges to Harness Success, Value Realization and Scale

While legions of companies have RPA in place, each often has only a handful of bots, offering at best a questionable return on investment (ROI). RPA journeys often stall. Repeated patterns are apparent, and the success stories have common themes. NICE’s experts, interviewed by HFS analyst Miriam Deasy, discuss the myths, reality, challenges, and opportunities in RPA and how to find the best route to attaining success, realizing value, and achieving scale.