Robotic Process Automation, often referred to as RPA, is software robots (or “process bots”) that handle repetitive, routine and data-intensive digital tasks automatically, flawlessly and tirelessly. These bots can automate business processes that require no human decision-making or intervention in an unattended fashion. Or they can work in tandem with people, like a virtual assistant, used in diverse and dynamic ways to augment employee capabilities in real time, known as “attended automation”.
Combining attended and unattended robotic process automation delivers the superior experiences that today’s digital-first customers and engaged employees expect.
Leading attended automation solution designed to transform CX via real-time automation & next best action guidance, empowering your employees at scale.
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NEVA Studio supports development of complex attended & unattended automations from a single platform.
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NEVA Discover supports continuous process improvement with a scientific approach to uncovering and optimizing inefficient processes, which drives massive business gains.
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Quick and accurate RPA bots work around the clock to increase throughput and capacity.
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With 20 years of experience in the service operations space, and some of the largest automation projects in the market, NICE is named an RPA and Attended Automation market leader by top analyst firms.
Pair every agent with NEVA, your employees’ personal attended bot for real-time, in-context next-best-action guidance and process automation. NEVA allows you to optimize your business operations and enables your employees to deliver elevated customer service.
Take the next step in your automation journey with NEVA Attended Automation. RPA has already enabled organizations to increase productivity, reduce errors and drive efficiencies. Add NEVA to the equation and you will unlock a far more extensive set of benefits from automation by understanding the full capabilities that attended automation offers your enterprise.
Uncover opportunities to optimize processes, drive revenue growth and empower employees to meet their KPI’s. Using an artificial intelligence (AI) powered task mining and process analytics solution, you can achieve business gains based on real business insights.
Whether you are an RPA expert or just getting started on your RPA journey our guide has everything you need to know for a successful automation journey.
Topias Huovinen, Senior Manager Telia Finland OYJ
John Mackey, Delivery Manager Swinton Group
Klaudia Bielecki Senior Project Manager NHS Lothia
